Shipping & More

SHIPPING:

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Since our products are bath products and personal hygiene items, we do not accept returns on these items.  IF however you are not satisfied with your product from us, reach out to us so we can help determine what we can do to help.  If you didn't get what you ordered, contact us immediately.  We love our customers and we love our products - we want everyone to experience the same joys we do when using them!

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How Long does it take to receive my order?

Items generally ship within 3-5 days after the order is processed. For custom soap orders, please allow 2-3 weeks for shipping to accommodate cure time of product to avoid warping or denting of soaps. Peak Holiday Seasons - please expect 5-7 days to process orders. You will be emailed once your package has shipped with tracking information.  Be patient with us when inclement weather hits!  We are located in South Mississippi and tend to get some funky weather from time to time.  

NOTE!!!   We are not responsible for melted, dented, or warped products due to weather, environmental factors, mishandling by shipping carrier, and/or including missing shipments.  Shipping any naturally made products such as conditioner bars, shampoo bars, body butter, lip balm, face scrub, sugar scrubs, and many other products in warmer temps may lead to melting when temperatures rise above 75-80 degrees Fahrenheit.  If you are filing a claim for any reason other than a wrong product, you'll need to do so directly with the carrier.

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Melting while in shipment usually happens in South Mississippi (and many other Southern/Midwestern states) from April through November.  If you decide to have your item shipped and melting occurs, we recommend the following:

Conditioner Bars:  Extract all ingredients from sealed bag, place in a heat proof container and heat on VERY low temperature just until all the product is in a liquid state. Once melted, place in clean and sanitized mold to reshape (any make-shift mold could do - just make sure you can extract from the container you used). Let cool at room temp. Once solid it is ready to use. For this reason, we also double bag the item in a ziploc style packaging.
Lip Balms – once received, do not open.  Place product in cool area standing product upright for at least an hour or more to cool. Some product may still be stuck in lid once cooled.
Scrubs & Lotions: Open product lid and place in cool/air-conditioned area. Use a clean and sterile item to stir ingredients vigorously until melted items are re-incorporated. Let cool, close lid when done. Leave to settle for around 1 hour or longer.

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RATES:
•    FREE SHIPPING for orders over $75.00!  We do run specials on Shipping from time to time so check back often.

•    If you aren't eligible for free shipping,  your package will be shipped via flat rate of $6.95.  If your purchase fits in the flat rate box, it ships for $6.95.  If your order cannot be accommodated in a flat rate box, your shipment will change from Flat Rate to an alternate method as needed.

•    We offer local shipping of $4.95 OR you can pickup as well. If you are local and willing to pickup, just select "PICKUP" at checkout.  Shipping cannot be changed once checked out.

•    Most every package is shipped via USPS priority mail. Insurance is automatically included for purchases up to $100.  Additional insurance can be purchased but you must contact us directly at info@180soap.com to arrange payment.

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REVIEWS:

We want to know what you think! 

Our website is not set up to accept reviews at this time but we would LOVE for you to shoot us an email or a quick note below about our products.  Just like any other small business - YOU are the reason we exist and are our biggest cheerleaders!  We want to know what you think about our products and services - the good, the meh, and the ugly!

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