At 180 Soap, we take great pride in creating handmade products, and we want you to be happy with your purchase! Because many of our products are personal care and hygiene items, we have guidelines in place to protect both our customers and our small business.

RETURN POLICY

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We accept return requests within 14 days of delivery for eligible, unused merchandise that meets the conditions outlined below.

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To be eligible for a return:

• Items must be unused, unopened, and in their original packaging, with all seals, labels, and protective packaging intact.

• Proof of purchase, such as an order number or receipt, is required.

• You must contact us and receive return authorization before sending anything back.

• Items returned without prior approval will not be accepted.

• Return requests must be submitted within 14 days of delivery. Approved returns must be shipped within the timeframe provided in your return instructions.

 

Because our products are handmade personal care and hygiene items, opened, used, or tampered-with products cannot be returned or refunded, including soaps, lotions, body butters, scrubs, lip products, shampoo bars, conditioner bars, bath products, and other personal care items.

We reserve the right to decline returns that do not meet these requirements.

 

Return Shipping & Refunds

Unless an item arrives damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method within 10 business days. Please allow additional time for your bank or payment provider to process the refund.

If a return does not meet our eligibility requirements, it will not qualify for a refund.

 

Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival and contact us as soon as possible if an item is damaged, defective, or different from what you ordered.

Email us at info@180soap.com with your order number, a description of the issue, and we will send you a link to start your return. We will need clear photos of the damaged item(s) and packaging. This allows us to evaluate the issue and determine the best way to make it right.

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If we shipped the wrong item or an item arrives damaged or defective, we will work with you to arrange an appropriate resolution, which may include a replacement or refund.

Please do not discard damaged merchandise or packaging until we have had an opportunity to review the issue.

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NON-RETURNABLE ITEMS

The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect, or otherwise as required by law:

• Opened, used, or unsealed personal care and hygiene products.

• Custom-made, personalized, or special-order products.

• Gift cards, subject to applicable gift card laws.

• Sale and clearance items.

• Custom Orders

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Custom orders require additional time, materials, and preparation. Once production has begun, custom orders cannot be canceled or refunded simply because the customer changes their mind.

We will provide opportunities to review and approve applicable designs, samples, or proofs before production begins.

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Please remember that handmade products may have slight variations in color, appearance, texture, and finish. These natural variations are part of the handmade process and are not considered defects when the product is consistent with its description.

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EXCHANGES

We do not offer direct exchanges. If an item qualifies for a return, you may request a return under the policy above and place a separate order for the replacement item once your return is approved.

Damaged, defective, or incorrectly shipped items will be handled separately so we can make the situation right.

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ORDER CHANGES & CANCELLATIONS

Order changes and cancellations are not guaranteed once an order has been placed, especially during busy seasons and holidays.

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If you need to make a change, please contact us as soon as possible. We will do our best to accommodate your request before your order ships, but we cannot guarantee that changes can be made once your order has entered processing or production.

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If a modification results in an additional charge, payment must be received before the order ships. If we cannot reach you or receive the required payment within 24 hours of contacting you, we reserve the right to ship the original order as placed. Custom orders cannot be canceled once production has begun.

 

GIFT CARDS

Gift card purchases are generally non-refundable. Gift cards may be redeemed toward eligible purchases on the 180 Soap website. Applicable laws governing gift card redemption, cash refunds, and expiration will be followed.

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To inquire about your gift card balance, email info@180soap.com with the subject line "Gift Card Balance." Please include your name, the email address associated with the purchase, the original gift card amount, and the gift card number.

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QUESTIONS OR CONCERNS?

We are a small, handmade business, and every order matters to us. If something isn't right with your order, please reach out. We will always do our best to treat our customers fairly while protecting the time, materials, and care that go into every product we create.

Thank you for supporting 180 Soap and handmade small businesses!

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